Shipping Policy

Audumbara currently accepts orders through the website and its WhatsApp ordering system. An order is processed only after its details and the applicable arrangements have been confirmed.

Product prices do not include shipping charges unless a product or offer specifically states otherwise.

Shipping or delivery charges are extra and will be communicated or calculated according to the delivery location, parcel weight, and applicable courier charges. The customer must confirm the applicable shipping charge before the order is finally processed.

Orders will be dispatched after order confirmation and completion of any applicable payment arrangement. Dispatch timing may depend on product preparation and courier availability.

Delivery timelines are estimates and can vary by destination, courier availability, public holidays, weather, logistics disruption, or other circumstances beyond Audumbara's reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact number. Audumbara is not responsible for delays or failed deliveries caused by incorrect or incomplete customer details.

If a parcel is returned because the customer was unavailable or supplied incorrect or incomplete details, additional re-shipping charges may apply before the parcel is sent again.

Any visible transit damage should be reported promptly using the contact details below, together with the order details and clear photographs of the product and outer packaging.