Customer information
Privacy Policy
This policy explains how Audumbara handles personal information when you browse the website, contact us, place an order, or use a customer account.
Information We Collect
Depending on how you use Audumbara, we may collect information such as:
- your name, mobile number, and email address;
- delivery, billing, and saved-address details;
- account and authentication information needed to provide secure access;
- order enquiries, cart details, product selections, and communications with Audumbara; and
- basic technical information used to operate, secure, and improve the website.
Guest checkout information is handled separately from an authenticated customer profile.
How We Use Information
Personal information may be used to:
- respond to enquiries and communicate about an order;
- confirm, prepare, dispatch, deliver, or resolve concerns about an order;
- provide and protect customer-account features, including saved addresses and order history;
- maintain website security, prevent misuse, and troubleshoot problems; and
- meet applicable legal, accounting, or regulatory obligations.
Website Storage and Sessions
The website may use cookies or similar browser storage to maintain secure sessions, remember cart contents, and support essential site functions. You can restrict browser storage through your browser settings, but some account or cart features may then not work as intended.
Service Providers and Sharing
Audumbara may share only the information reasonably necessary with trusted providers that support website hosting, authentication, communications, order fulfilment, or delivery. Delivery details may, for example, be shared with the courier handling an accepted order.
Audumbara does not sell personal information. Information may also be disclosed where required by law, to protect legal rights, or to investigate fraud or misuse.
Payments
An online payment gateway is not currently enabled unless the website expressly states otherwise. Any payment arrangement communicated for an order should be reviewed together with the applicable provider's own privacy terms when such a service is used.
Security and Retention
Audumbara uses reasonable administrative and technical measures to protect personal information. No internet service can guarantee absolute security. Information is retained only for as long as reasonably necessary for the purposes described here, including order support, account operation, dispute handling, and applicable legal obligations.
Your Choices
You may ask Audumbara to review or correct personal information you have provided, or request deletion where applicable. Some information may need to be retained where required for legal obligations, fraud prevention, dispute resolution, or legitimate record-keeping. Account holders can also update available profile and address information through their account.
External Links
The website may link to external services such as WhatsApp or social-media platforms. Their handling of information is governed by their own privacy policies, and Audumbara is not responsible for external websites or services.
Changes to This Policy
Audumbara may update this policy when its website, ordering process, service providers, or legal obligations change. The current version will be published on this page.
Privacy Questions
Questions or privacy requests may be sent to Audumbara at audumbara.iyengar@gmail.com or 96632 21826. Business location: Basaveshwaranagar, Bengaluru, Karnataka.
