Customer information
Refund & Return Policy
Because Audumbara sells food products, confirmed sales are generally final, subject to the complaint process below and applicable law.
Food-product returns
Due to the nature of food products, all confirmed sales are generally final. This policy does not limit any right or remedy that cannot lawfully be excluded under applicable law.
When a return or refund is not ordinarily available
A return or refund is not ordinarily available merely because:
- the customer changes their mind;
- the customer dislikes the taste;
- the customer ordered the wrong product or quantity; or
- the product has been opened, used, or tampered with after delivery.
Concerns we will review
Audumbara will review a complaint where:
- a product arrives damaged;
- the wrong product is delivered;
- a product is defective or spoiled on receipt; or
- the delivered product materially differs from what was ordered.
How to report a concern
Contact Audumbara within 48 hours of delivery using the contact details below. Provide the order details and clear photographs or video of the product and outer packaging where appropriate. Please retain the affected product and packaging while the claim is reviewed.
Review and resolution
Audumbara may review the information and evidence supplied before accepting a claim. If the claim is accepted, Audumbara may offer a replacement or a refund, as appropriate to the circumstances. A remedy is not automatic and will depend on the completed review.
Approved refunds
Razorpay is currently not integrated. Any approved refund will therefore be processed through an appropriate payment method mutually agreed between Audumbara and the customer. Processing details will be communicated when the claim is accepted.